How long is the free trial period?
After you create your Free Trial account, you have 10 days before the trial expires.
How much does it cost to build an app with MySeat?
We offer flexible monthly plans based on the features you need and the size of your audience. You can start building an app with MySeat for as little as $39.95/month. Visit the Pricing page to see the different plans and features.
When will I begin receiving payments?
Payments start to come in 1 to 2 months after any transactions have occurred within your app for the iOS or Android versions, and are paid out on a monthly basis. Any revenues that are generated through the PWA version of your app are sent directly to your Stripe account.
What are the accepted payment methods to pay for my App’s subscription?
You can pay for your MySeat subscription by credit card.
How do I use a promo code when signing up for a subscription?
After creating your Free Trial account, navigate to the Subscription section. Enter the promo code into the "Enter promo code" field at the top of the page, then click Apply. Then choose the subscription plan and follow the steps to process the payment.
Where do I receive payments for revenues from my app?
Payments for revenues generated through your app will be sent directly to your Stripe account. To connect your Stripe account, log in to the Creator Portal, navigate to the Financial section.
How do I connect my Stripe account to receive payments?
In the Creator Portal, navigate to the Financial section and follow the steps to connect your Stripe account.
How do I change my subscription plan?
In the Creator Portal, navigate to the Subscription section. Click on the blue “Change Plan” button. Click on “Choose Plan” under the plan you would like to switch to. You will stay on your current plan until the end of your current billing cycle.
How do I cancel my subscription?
In the Creator Portal, navigate to the Subscription section. Click on the red “Cancel” button. To confirm the cancellation, click on “Continue to Cancel” in the pop-up.
Do I receive a refund when canceling my subscription?
If you cancel your subscription, your account and app will remain available through the rest of the billing cycle. If on a monthly plan, your account will remain active until the 1st day of the following month. If on an annual subscription, your account will remain active until the subscription expiration date.
What are the upcharges on my account?
Each subscription plan has limits of video viewing, live streaming, music streaming, and the number of fan subscribers. You can view your current usage in the Creator Portal by navigating to the Subscription section. In the main Overview section you’ll see your plan limits and usage.
If your account exceeds any of your plan’s limits, there will be upcharges based on consumption for video viewing minutes, live streaming minutes, music streams, and the number of fan subscribers.
Upcharges:
- Video Viewing: $0.004/minute
- Livestreaming: $0.004/minute
- Music: $0.001/stream
- Members: $0.50/member
To avoid upcharges on your account, you can upgrade your plan to get higher limits.
Where can I find my Billing History?
In the Creator Portal, navigate to the Subscription section, then click on “Billing History”.
How do I see my plan limits?
In the Creator Portal, navigate to the Subscription section. In the main Overview section, the Plan Usage shows the limits and usage for your current plan for Subscribers, Video Viewing, Live streaming minutes, and Music streaming.
What happens to my app if I cancel my account?
If you cancel your account, your app will no longer be available and any fans subscribed to your app will lose access.
How do I change the password for my account?
In the Creator Portal, at the bottom of the menu on the left, click on your App’s name to get to the Account Settings. Scroll down to the Change Password field and enter your new password, then click “Save”.
How do I change the email address for my account?
In the Creator Portal, at the bottom of the menu on the left, click on your App’s name to get to the Account Settings. Scroll down to the Change Email field and enter your new email address, then click “Save”.
How do I change the profile photo for my account?
In the Creator Portal, at the bottom of the menu on the left, click on your App’s name to get to the Account Settings. In the Profile photo section, click the “Upload” button to upload your new profile photo, then scroll down and click “Save”.
How can I get help for my app?
You can search our Knowledge Base for answers to your questions, but if you need more help you can contact us and we’ll get back to you within 24-48 hours.